Return Policy

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Overview

Braxylontraxylon provides rental services for event furniture and décor. This Return Policy outlines the terms and conditions for returning rental items and processing refunds.

Rental Period

Rental items are provided for a specified period as agreed upon in your rental contract. Items must be available for pickup at the agreed location and time. Failure to make items available may result in additional charges.

Item Condition

All rental items must be returned in the same condition as received, with normal wear and tear expected. Items should be:

Free from excessive damage or stains
Complete with all components and accessories
Properly cleaned if specified in the rental agreement

Damage Assessment

Upon return, all items are inspected for damage. Charges may apply for:

Excessive wear beyond normal use
Stains that cannot be removed
Missing or broken components
Damage requiring repair or replacement

Damage charges are calculated based on repair costs or replacement value, whichever is less.

Refund Policy

Cancellation Timing	Refund Amount
More than 30 days before event	Full refund minus 5% processing fee
14-30 days before event	50% refund
Less than 14 days before event	No refund

Early Return

If you return items earlier than the agreed rental period, no partial refunds are provided. The full rental period is charged regardless of actual usage time.

Late Return

Items returned after the agreed return date are subject to additional daily rental charges at 150% of the standard daily rate until items are returned.

Pickup Service

We provide pickup service as part of our rental agreement. If you need to arrange alternative pickup times, contact us at least 48 hours in advance. Same-day pickup changes may incur additional fees.

Lost or Stolen Items

If rental items are lost or stolen while in your possession, you are responsible for the full replacement value of the items. We recommend securing rental items in a safe location.

Disputes

If you disagree with any damage charges or return assessments, please contact us within 7 days of receiving the assessment. We will review your concerns and work to resolve any disputes fairly.

Contact for Returns

To schedule a return or discuss return-related questions, please contact us:

Braxylontraxylon
10803 Tucker St
Beltsville, MD 20705
United States
Phone: +13019440247
Email: info@braxylontraxylon.world

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